Legal notice

PawFresh Legal Notice

Last Updated: 15 May 2026

This Legal Notice governs the use of the PawFresh website, products, services, and all related content.

By accessing or using the PawFresh website, you agree to comply with this Legal Notice together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

1. COMPANY INFORMATION

PawFresh is a South African brand specializing in bio-enzyme, pet-safe cleaning products for homes, pets, and families.

Contact Information:

PawFresh
Email: info@pawfresh.co.za
Website: www.pawfresh.co.za
Instagram: @pawfresh.official

2. WEBSITE CONTENT

All information provided on the PawFresh website is for general informational and commercial purposes only.

While we strive to ensure accuracy, PawFresh makes no guarantees regarding:

  • Product descriptions

  • Website availability

  • Pricing accuracy

  • Product suitability

  • Website functionality

  • Content completeness or reliability

Content may be updated, modified, or removed without prior notice.

3. PRODUCT DISCLAIMER

PawFresh products are intended for household cleaning use only.

Customers acknowledge that:

  • Cleaning results may vary depending on usage conditions.

  • Bio-enzyme performance may vary based on stains, surfaces, fabrics, and environmental conditions.

  • Products should not be mixed with bleach, ammonia, sanitizers, or other chemicals.

  • Improper use may reduce product effectiveness or cause damage.

Customers must follow all product instructions and safety guidelines.

PawFresh shall not be held liable for damage caused by:

  • Misuse

  • Negligence

  • Improper storage

  • Failure to follow instructions

  • Unauthorized product modifications

Customers are encouraged to test products on a small hidden area before full use.

4. PET-SAFE & NON-TOXIC CLAIMS

PawFresh products are designed to be pet-friendly and non-toxic when used as directed.

However:

  • Individual sensitivities or allergic reactions may occur.

  • PawFresh does not guarantee suitability for every pet, person, fabric, or surface.

  • Customers remain responsible for proper product use and supervision.

If irritation or adverse reactions occur, discontinue use immediately and seek medical or veterinary assistance where necessary.

5. INTELLECTUAL PROPERTY

All PawFresh content, including but not limited to:

  • Logos

  • Branding

  • Product names

  • Labels

  • Packaging

  • Images

  • Graphics

  • Website designs

  • Marketing materials

  • Text content

is the exclusive property of PawFresh unless otherwise stated.

No content may be copied, reproduced, distributed, modified, republished, or used without prior written permission.

Unauthorized use may result in legal action.

6. THIRD-PARTY SERVICES

PawFresh may make use of third-party services and providers, including:

  • Payment gateways

  • Courier companies

  • Social media platforms

  • Website hosting providers

  • Analytics services

PawFresh is not responsible for:

  • Third-party service interruptions

  • External website content

  • Third-party privacy practices

  • Damages caused by third-party systems

Use of third-party services is at the customer’s own risk.

7. LIMITATION OF LIABILITY

To the fullest extent permitted by South African law:

  • PawFresh shall not be liable for indirect, incidental, special, or consequential damages.

  • PawFresh shall not be liable for loss of profits, data, business interruption, or property damage.

  • PawFresh’s total liability shall not exceed the purchase amount paid for the relevant product or service.

Customers use the website and products at their own risk.

Nothing in this Legal Notice excludes rights granted under applicable South African consumer protection laws.

8. WEBSITE AVAILABILITY

PawFresh does not guarantee uninterrupted access to the website.

The website may occasionally become unavailable due to:

  • Maintenance

  • Technical issues

  • Internet disruptions

  • Third-party service failures

  • Events beyond reasonable control

PawFresh shall not be liable for temporary unavailability.

9. FORCE MAJEURE

PawFresh shall not be responsible for delays or failure to perform obligations resulting from events beyond reasonable control, including:

  • Natural disasters

  • Load shedding

  • Internet outages

  • Supply chain disruptions

  • Labour disputes

  • Government restrictions

  • Civil unrest

  • Pandemics

  • Courier disruptions

10. GOVERNING LAW

This Legal Notice is governed by the laws of the Republic of South Africa.

Any disputes arising from the use of the PawFresh website or products shall be subject to the jurisdiction of South African courts.

11. CHANGES TO THIS LEGAL NOTICE

PawFresh reserves the right to modify or update this Legal Notice at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this page regularly.

12. CONTACT INFORMATION

For legal or general enquiries, please contact:

PawFresh
Email: info@pawfresh.co.za
Website: www.pawfresh.co.za
Instagram: @pawfresh.official

By using the PawFresh website and purchasing PawFresh products, you acknowledge that you have read, understood, and accepted this Legal Notice.