Privacy policy

PawFresh Privacy Policy

Last Updated: 15 May 2026

PawFresh respects your privacy and is committed to protecting your personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (“POPIA”).

This Privacy Policy explains how PawFresh collects, uses, stores, and protects your information when you use our website, purchase products, or interact with our services.

By using the PawFresh website or services, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

PawFresh may collect the following personal information:

Personal Details

  • Name and surname

  • Email address

  • Phone number

  • Delivery and billing address

Order Information

  • Products purchased

  • Order history

  • Transaction details

  • Shipping information

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and analytics data

Communication Information

  • Messages sent to customer support

  • Reviews or feedback submitted

  • Marketing preferences

2. HOW WE USE YOUR INFORMATION

PawFresh may use your information to:

  • Process and fulfil orders

  • Arrange shipping and delivery

  • Communicate regarding orders or enquiries

  • Improve our products and website

  • Provide customer support

  • Detect fraud or unauthorized activity

  • Send marketing communications where consent is provided

  • Comply with legal obligations

We only collect information reasonably necessary for these purposes.

3. PAYMENT INFORMATION

Payments are securely processed through trusted third-party payment providers, including Yoco.

PawFresh does not store:

  • Credit card details

  • Banking information

  • Sensitive payment credentials

Payment providers may process information according to their own privacy policies and security standards.

4. COOKIES & WEBSITE ANALYTICS

The PawFresh website may use cookies and analytics tools to:

  • Improve website functionality

  • Understand customer behaviour

  • Enhance user experience

  • Measure website performance

Cookies are small files stored on your device.

Customers may disable cookies through browser settings, although some website features may not function correctly.

5. SHARING OF INFORMATION

PawFresh does not sell customer information.

We may share personal information only where necessary with:

  • Courier and delivery partners

  • Payment providers

  • Website hosting providers

  • Marketing or analytics services

  • Legal or regulatory authorities where required by law

Third-party providers are expected to maintain appropriate security and confidentiality standards.

6. DATA SECURITY

PawFresh takes reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

However, no online system can be guaranteed completely secure.

Customers use the website at their own risk.

7. RETENTION OF INFORMATION

PawFresh retains personal information only for as long as reasonably necessary to:

  • Fulfil orders

  • Provide services

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

Information no longer required may be securely deleted or anonymized.

8. YOUR RIGHTS

Under applicable South African privacy laws, customers may request:

  • Access to personal information

  • Correction of inaccurate information

  • Deletion of personal information where legally permitted

  • Withdrawal of marketing consent

Requests may be submitted to:

Email: info@pawfresh.co.za

PawFresh may require identity verification before processing requests.

9. MARKETING COMMUNICATIONS

Customers may receive promotional emails, updates, or marketing messages where consent has been provided.

Customers may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link

  • Contacting PawFresh directly

Operational emails relating to orders or services may still be sent.

10. THIRD-PARTY LINKS

The PawFresh website may contain links to third-party websites or platforms.

PawFresh is not responsible for:

  • External website content

  • Third-party privacy practices

  • External security standards

Customers use third-party websites at their own risk.

11. CHILDREN’S PRIVACY

PawFresh does not knowingly collect personal information from children under the age of 18 without parental or guardian consent.

If such information is identified, PawFresh may take steps to remove it.

12. INTERNATIONAL ACCESS

PawFresh primarily operates within South Africa.

If customers access the website from outside South Africa, they do so at their own initiative and are responsible for compliance with local laws.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • PawFresh shall not be liable for indirect or consequential damages arising from unauthorized access, hacking, or data breaches.

  • Customers acknowledge inherent risks associated with online services and internet communications.

Nothing in this Privacy Policy excludes rights granted under applicable law.

14. CHANGES TO THIS PRIVACY POLICY

PawFresh reserves the right to modify or update this Privacy Policy at any time.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this Privacy Policy regularly.

15. CONTACT INFORMATION

For any privacy-related questions or requests, please contact:

PawFresh
Email: info@pawfresh.co.za
Website: www.pawfresh.co.za
Instagram: @pawfresh.official

By using the PawFresh website and services, you acknowledge that you have read, understood, and accepted this Privacy Policy.